<aside> 🚨 If this is an emergency requiring the police or if someone is injured call 911 or press the OnStar button (if equipped)


<aside> 🔑 Car won't open or start? Try unlocking the vehicle (even if it's already unlocked): press the "Lock" button in the app, then the Unlock button and try again. Still not working - try closing and re-opening the app or end your booking (see Forced Return) and create a new booking.


<aside> ☎️ Driver support is available mornings through evenings eastern time


<aside> 📲 Please make sure your app is updated to the latest version - updates are made frequently to address issues so please update to the latest version if you're experiencing an issue.


Download the App

Please choose your program as there are two different apps:

Frequently Asked Questions for All Programs

Chevy Bolt FAQs and Controls

Using the Charger

Closing the App

Carshare Support

FAQs for MOQO App

1 Minute Overview

Booking a Vehicle

Locking and Unlocking a Vehicle

Remote Not Detected Error

Forced Return

How Costs Are Calculated