<aside> 🚨 If this is an emergency call 911
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<aside> ‼️ Customer support can be reached by email ([email protected]) or phone (585-283-0018). Phone support is available 24/7 and can help with vehicle-related issues, but all account issues are handled through email. All emails and voicemails will be responded to as quickly as possible but expect delays overnight and weekends. If you need help immediately and don’t receive a response please see Roadside Assistance below.
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<aside> 🔑 Car won't open or start? Try unlocking the vehicle (even if it's already unlocked): press the "Lock" button in the app, then the Unlock button and try again. Still not working - try closing and re-opening the app or end your booking (see Forced Return) and create a new booking.
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Carshare Driver Guide and FAQs
If you need roadside assistance and have not received a reply from Customer Support, please press the OnStar button (above the rear-view mirror) in vehicles equipped with OnStar (the Chevy Bolt) and email [email protected] or call support at 585-283-0018 to let us know.
Once you press the OnStar button you will be connected to an operator. Explain that you are not the owner of the car (which is Sway Mobility) but the driver and need assistance. They will arrange for a tow truck to meet you and the vehicle.
If you can not stay with the vehicle until assistance arrives, please try to move the vehicle to safe place off the road (ideally a parking lot). Please contact Sway support to let us know you are leaving the vehicle and if you have contacted OnStar or not.