<aside> 💁🏽 Welcome to electric vehicle carshare! Please review the FAQs below but if you can't find what you're looking for send our support team a note at [email protected] or text 831-228-8190.
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<aside> ⚠️ Need to Register? Prior to booking a car you must register, either through the app or from a link you were provided. If you have questions please contact Support.
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<aside> 🎬 Rather watch a 1-minute video? Just click here.
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<aside> 🔑 Car Won't Lock/Unlock? Completely close out the app and re-open.
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<aside> ‼️ Getting a "Remote Not Detected" error - see this FAQ
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<aside> 🌐 Multiple Groups: If you belong to multiple carshare groups (for example, where you live and work), you can see all of your groups by selecting the logo at the top left corner of the main screen.
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Open the app and from the main screen you will see the vehicles available to you on "cards" at the bottom. If there are multiple vehicles you can scroll sideways through the cards. This could include both cars and bicycles depending on your group.
Select the vehicle and you'll see the booking page for that vehicle. Here you will typically see the availability and charge level. You can also view the location of the vehicle and details on any insurance that may be provided. Keep in mind all bookings are subject to the Terms and Conditions.
The start and end times will automatically default to the next available start time and an end time that is one hour later. You can adjust these start and end times by touching the "Start Date" and "Return Date" boxes on the screen and adjusting the day and times.
<aside> 💲 Minimum Rental Period: Most vehicles have a one-hour minimum rental period. You can reserve for less than one hour, but the initial charge will still be one hour.
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You can reserve cars in advance (typically up to 2 weeks in advance). Once you accept the rental terms (please review the Terms and Conditions) and select "Confirm Booking" you can exit back to the main screen or proceed to start your booking if it is for now.
On the main screen you'll see your upcoming booking cards and currently available vehicles.
<aside> 💁🏽 Helpful Hint: A future reservation does not appear at the top of the map screen until the start time, but you can always find them in your profile page.
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