<aside> 💁🏽 Welcome to electric vehicle carshare! Please review the FAQs below but if you can't find what you're looking for send our support team a note at [email protected] or text 831-228-8190.
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<aside> 🔑 Car Won't Lock/Unlock? Completely close out the app and re-open.
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<aside> 🔒 "Stopover" has been replaced with "Lock/Unlock" in newer versions of the app.
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You must be within about 10 feet (3 meters) of the vehicle to unlock it. Your phone connects primarily through Bluetooth (but may also connect through the mobile network).
Depending on if you booked your vehicle for immediate use or in advance, you'll see one of the following screens:
Place your finger on the white circle with the arrow (>) and drag it to the right.
The short video below shows unlocking the vehicle, locking during a stopover, and locking t the end of your trip.
https://s3-us-west-2.amazonaws.com/secure.notion-static.com/740c9f3b-2089-4ea1-9e08-f72f336c733c/MOQO_Lock_Unlock.mp4
When you get to your destination press the "Stopover" button to display the "Lock" and "Unlock" buttons. Use these just like you would a key fob to lock and unlock the vehicle during your trip.
To return to the main trip screen just press the "X" in the top left corner.
When you've returned to where you picked up the vehicle, select the "End Booking" button. This will then allow you to end your trip and lock the vehicle. This is also what ends your rental period.
Make sure to follow any other requirements, such as plugging the vehicle back in to the charger. Please rate the trip and provide any additional feedback too.
Your phone sends the vehicle the command to lock or unlock, and on occasion there may be a delay in connecting. If this happens, completely close out of the app, re-open the app, and select your booking (this re-connects to the vehicle). Then select the lock or unlock button again.
To close an app on an Apple/iOS device:
Close an app on your iPhone or iPod touch
To close an app on Android:
Find, open & close apps on Android
<aside> 🎬 Still having an issue - watch this video to show you how to close out the app and reconnect your phone and the app.
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